How this helper keeps you safe

The AI can only point you to organisations we've already checked.

Behind the scenes we keep a verified directory of UK Muslim-led mental-health services — every helpline, charity and counsellor on it has been reviewed. The AI is only allowed to recommend things from that list. If it ever tries to invent a name, our system strips it out before you see the reply.

No invented helplines. No made-up phone numbers.

Crisis messages never reach the AI.

When someone types words that suggest immediate danger — for example "I want to die" or "I'm going to hurt myself" — the message is intercepted before the AI sees it. You're shown Samaritans (116 123), SHOUT (text 85258), NHS 111 and 999, straight away. We don't risk an AI answer at the moment you most need a human.

This helper does not diagnose, treat, or prescribe.

We point you toward people who can. The AI gives you context, suggests verified services, and — when you ask about Islamic framing — quotes from material already reviewed by scholars. That's it. For diagnosis, treatment, or therapy, you'll be signposted to a real clinician or counsellor.

If we don't have a good match, the AI won't invent one.

The AI can only name services from our checked list. If nothing on the list fits, it says so. It then gives general advice instead. It will not make up a service, a phone number or a web address. You can also browse the full list yourself.

We keep a copy of each chat for 12 months — then it is deleted.

We keep what you typed so we can check the AI is behaving. It is how we catch problems before they reach you. After 12 months the record is deleted automatically.

There is no login, so we do not know who you are. We never store your name. Your device's address is scrambled before we save it, so it cannot be read back. We never sell this data and never share it with advertisers.

Please do not type anything you would not want kept, such as your full name. You have a legal right (UK GDPR) to ask us to delete your chat sooner. Email us with a rough date and time and we will erase it.

We test this helper every week, and again before every update.

Every Friday we send 10 tricky questions to the helper. They try to trip it up. One asks it to invent a service. One asks for a phone number that does not exist. We check what comes back.

Before every update we run a bigger set of 86 questions. Twenty of them are crisis messages. If even one fails to show the crisis help card, the update is blocked. It cannot go live. We're a small team — if something feels wrong, write to us. We read every message.